Shipping policy

Last Updated: June 8, 2026

Thank you for shopping with FloatixGo. This Shipping Policy outlines how we process, ship, and deliver orders placed through our website.

By placing an order with us, you agree to the terms set forth in this Shipping Policy.

1. Order Processing

All orders are processed after successful payment confirmation.

  • Orders are typically processed within 1–3 business days.

  • Orders placed on weekends or public holidays may be processed on the next business day.

  • During peak sales periods, festivals, product launches, or promotional events, processing times may be slightly longer.

Once your order has been processed and shipped, you will receive shipment confirmation and tracking details, where applicable.

2. Shipping Locations

We currently ship across most locations within India.

Delivery availability may vary depending on:

  • Serviceability of the destination PIN code

  • Courier partner coverage

  • Government restrictions or local regulations

We reserve the right to decline shipments to locations that are not serviceable by our logistics partners.

3. Delivery Timeframes

Estimated delivery timelines are as follows:

  • Metro Cities: 2–5 business days

  • Tier 2 & Tier 3 Cities: 4–8 business days

  • Remote Locations: 5–10 business days

These timelines are estimates only and may vary based on location, courier operations, weather conditions, public holidays, or other unforeseen circumstances.

4. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before payment is completed.

From time to time, FloatixGo may offer:

  • Free shipping promotions

  • Minimum order value free shipping offers

  • Special delivery offers during campaigns and sales

Such promotions are subject to change without prior notice.

5. Order Tracking

Once your order has been dispatched, tracking information may be provided via email, SMS, WhatsApp, or through your account dashboard (if available).

Tracking updates are dependent on information provided by our logistics partners.

6. Delivery Attempts

Our courier partners may make multiple delivery attempts before returning a package.

Customers are responsible for:

  • Providing an accurate shipping address

  • Providing a valid contact number

  • Ensuring someone is available to receive the package

If delivery fails due to incorrect information provided by the customer, additional shipping charges may apply for re-delivery.

7. Delayed Deliveries

While we strive to deliver all orders within the estimated timeframe, delays may occur due to factors beyond our control, including:

  • Weather disruptions

  • Natural disasters

  • Public holidays

  • Transportation issues

  • Government restrictions

  • Courier partner delays

FloatixGo shall not be held liable for delays caused by such circumstances.

8. Damaged Packages

If you receive a package that appears visibly damaged, tampered with, or opened:

  • Please inspect the package before accepting delivery.

  • If possible, refuse delivery and notify us immediately.

  • If the package has already been accepted, contact our support team within 48 hours of delivery and provide photographs of the package and product.

Claims submitted after this period may not be eligible for review.

9. Incorrect Shipping Information

Customers are responsible for ensuring that all shipping details are accurate at the time of placing an order.

FloatixGo will not be responsible for delivery issues resulting from:

  • Incorrect addresses

  • Incomplete addresses

  • Incorrect PIN codes

  • Invalid contact information

Additional shipping costs arising from such errors may be borne by the customer.

10. Lost Shipments

In the rare event that a shipment is confirmed lost by the courier partner, FloatixGo will investigate the matter and, where appropriate, arrange a replacement shipment or refund.

Resolution timelines may vary depending on the courier partner's investigation process.

11. International Shipping

Currently, FloatixGo ships only within India unless otherwise specified on the website.

If international shipping becomes available in the future, applicable shipping charges, customs duties, taxes, and delivery timelines will be displayed at checkout.

12. Changes to This Policy

We reserve the right to modify or update this Shipping Policy at any time without prior notice.

Any changes will be posted on this page with the revised "Last Updated" date.

13. Contact Us

For any questions regarding shipping, delivery, or order tracking, please contact us using the contact information provided on our website.