Refund policy

Last Updated: June 8, 2026

At FloatixGo, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we offer returns and exchanges subject to the terms outlined below.

By placing an order on our website, you agree to this Return & Refund Policy.

1. Return Eligibility

You may request a return within 7 days of receiving your order if:

  • The product received is damaged or defective.

  • You received the wrong item.

  • The product size does not fit as expected.

  • The product is unused and in its original condition.

To be eligible for a return, the item must:

  • Be unworn and unused.

  • Be free from dirt, stains, scratches, or damage caused after delivery.

  • Include original packaging, tags, labels, and accessories.

  • Be returned in the same condition in which it was delivered.

We reserve the right to reject returns that do not meet these conditions.

2. Non-Returnable Items

The following items are generally not eligible for return:

  • Products showing signs of use or wear.

  • Items damaged after delivery due to misuse or improper handling.

  • Products returned without original packaging or tags.

  • Gift cards, vouchers, or promotional items, if applicable.

  • Final sale or clearance items marked as non-returnable.

3. Return Request Process

To initiate a return:

  1. Contact our customer support team through the contact information provided on our website.

  2. Provide your order number and reason for the return.

  3. If requested, share photographs of the product and packaging.

  4. Upon approval, we will provide further instructions regarding pickup or shipment.

Return requests submitted after the eligible return period may not be accepted.

4. Exchanges

We offer exchanges for:

  • Size-related issues.

  • Wrong product delivered.

  • Manufacturing defects or damage during transit.

Exchange requests are subject to product availability. If the requested replacement is unavailable, a refund or store credit may be offered at our discretion.

5. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please notify us within 48 hours of delivery.

We may request:

  • Clear photographs of the product.

  • Images of the packaging.

  • Order details for verification.

Once verified, we will arrange a replacement, exchange, or refund as appropriate.

6. Refunds

After the returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Refunds will be processed to the original payment method used for the purchase.

  • Processing times may vary depending on your payment provider or banking institution.

  • Any shipping charges paid at the time of purchase may be non-refundable unless the return is due to our error.

7. Refund Processing Time

Approved refunds are generally processed within 7–10 business days after successful inspection of the returned product.

Actual credit timelines may vary depending on banks, payment gateways, credit card providers, or UPI service providers.

8. Return Shipping

If the return is due to:

  • A defective product,

  • A damaged product,

  • An incorrect item delivered,

FloatixGo may arrange return pickup or bear the applicable return shipping costs.

For returns requested due to personal preferences, including size selection errors or change of mind, return shipping charges may be deducted from the refund amount or charged separately, where applicable.

9. Order Cancellation

Orders may be cancelled before they are shipped.

Once an order has been shipped, cancellation requests may not be accepted and the order will be subject to the return process outlined in this policy.

FloatixGo reserves the right to cancel any order due to:

  • Product unavailability.

  • Pricing errors.

  • Payment verification issues.

  • Suspected fraudulent activity.

In such cases, a full refund will be issued.

10. Quality Inspection

All returned products undergo a quality inspection before approval of any refund or exchange.

If a returned product fails inspection due to signs of use, damage, missing components, or violation of this policy, the return request may be declined and the item may be sent back to the customer.

11. Changes to This Policy

We reserve the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page along with the revised "Last Updated" date.

12. Contact Us

For assistance regarding returns, exchanges, cancellations, or refunds, please contact us using the contact details available on our website.