Refund policy
Return Policy
At FloatixGo, we follow an *exchange-only policy* for eligible customer requests. We do not offer returns for products that have been delivered correctly and are in proper condition.
1. No Returns for Personal Preference
FloatixGo does not accept returns for the following reasons:
* Change of mind after placing the order
* Incorrect size selection
* Preference for another colour or design
* Product not being as expected due to personal preference
* Simply not liking the product after delivery
* Any other personal preference where the correct product has been delivered in proper condition
Instead of a return, eligible products may be exchanged in accordance with our Exchange Policy.
2. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or materially different from the product ordered, please contact us within *48 hours of delivery*.
Please provide your order details along with clear photographs/videos of the product and packaging for verification.
Once the issue is verified, FloatixGo will provide an appropriate resolution in accordance with our policy and applicable consumer laws.
3. Product Condition
Products sent to us for an eligible exchange or issue resolution must be unused and unworn and should be in their original condition and packaging.
Products showing signs of use, dirt, stains, scratches, washing, alteration or other damage may not be accepted.
4. Important Information
Please check our Size Guide carefully before placing your order. Since we do not accept returns for incorrect size selection, customers are requested to select their size carefully.
This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.
For more information regarding exchanges, please refer to our Exchange Policy.
Refund Policy
At FloatixGo, we aim to provide quality products and a smooth shopping experience. Our policy is designed to provide exchanges for eligible customer requests rather than routine returns or refunds.
1. No Refunds for Personal Preference
FloatixGo does not provide refunds for:
* Change of mind
* Incorrect size selection
* Colour or design preference
* Product preference
* Simply not liking the product after delivery
* Any other personal preference where the correct product has been delivered in proper condition
Eligible products may instead be exchanged in accordance with our Exchange Policy.
2. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or materially different from what was ordered, please contact us within *48 hours of delivery*.
You may be required to provide photographs/videos, order details, packaging images and other information required for verification.
Once the issue is verified, FloatixGo will provide an appropriate resolution, which may include replacement, exchange, refund or another applicable remedy, depending on the circumstances and applicable law.
3. Order Cancellation
Cancellation requests may be accepted if the order has not yet been shipped, subject to our cancellation process.
If FloatixGo cancels an order due to reasons such as product unavailability or inability to fulfil the order, the applicable amount paid by the customer will be refunded through the appropriate payment method.
Once an order has been shipped, it cannot be cancelled as a normal return or refund request.
4. Lost Shipments
If a shipment is confirmed as lost in transit by the courier partner, FloatixGo will investigate the matter and provide an appropriate resolution, which may include a replacement or refund, as applicable.
Customers may be required to cooperate with the verification process and provide any information necessary for the investigation.
5. Important Information
FloatixGo does not provide routine refunds for customer preference or change-of-mind requests.
This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.
For eligible exchanges, please refer to our Exchange Policy.
Exchange Policy
At FloatixGo, we offer exchanges for eligible products to help you find the size, colour or design that works best for you.
1. Exchange Window
Exchange requests must be raised within *7 days of delivery* of the order.
Exchanges are subject to product availability and the conditions mentioned in this policy.
2. What Can Be Exchanged?
Eligible products may be exchanged for:
* Another size
* Another colour
* Another design
The requested replacement product must be available at the time the exchange is processed.
If the requested variant is unavailable, our team will assist you with the available options.
3. Exchange Eligibility
To be eligible for an exchange, the product must:
* Be unused and unworn
* Be in its original condition
* Have no dirt, stains, marks or scratches
* Not have been washed or altered
* Be returned with its original packaging
* Include tags, labels and other accessories, wherever applicable
All exchange requests are subject to inspection and verification by FloatixGo.
Products that show signs of use or do not meet the above conditions may be rejected.
4. Exchange Shipping Charges
For exchanges requested due to *size, colour, design or personal preference*, the customer is responsible for the applicable shipping costs.
The customer must:
1. Send the original product back to our warehouse using a reliable courier service at their own cost.
2. Share the courier tracking ID/proof of shipment with FloatixGo.
3. Pay a *flat shipping fee of ₹70* for the replacement product to be shipped to them.
The ₹70 shipping fee is applicable for each exchange shipment sent by FloatixGo.
The replacement product will be dispatched after the original product has been received and successfully inspected by our team.
5. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, defective, incorrect, or materially different from the product ordered, please contact us within *48 hours of delivery*.
For verification, you may be required to provide:
* Order number
* Clear photographs/videos of the product
* Photographs of the packaging and shipping label
* Unboxing/opening video, where available
* Any other information reasonably required by our team
If the issue is verified, FloatixGo will provide an appropriate resolution in accordance with the circumstances and applicable law.
6. Exchange Process
To request an exchange, please contact our customer support team with your:
* Order number
* Reason for exchange
* Required size/colour/design
Once your request is approved, our team will provide instructions for sending the product to our warehouse.
After sending the product, please share the courier tracking ID/proof of shipment with us.
Once the product reaches our warehouse, it will be inspected. If it meets the exchange conditions, the replacement order will be processed.
7. No Refund for Exchange Requests
Exchange requests do not qualify for a refund simply because the customer changes their mind or does not want the replacement product.
Customers are therefore requested to carefully select their preferred size, colour and design before confirming the exchange.
8. Size Selection
Please refer to our *Size Guide* before placing your order.
Since incorrect size selection is not eligible for a refund or return, customers are requested to carefully check the Size Guide before ordering.
9. Important Information
Exchange requests are subject to product availability, product condition and successful inspection.
FloatixGo reserves the right to reject an exchange request where the product does not meet the eligibility requirements mentioned in this policy.
This policy does not limit any rights or remedies available to customers under applicable consumer protection laws.