Privacy policy

Last Updated: June 8, 2026

At FloatixGo ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, browse our products, place an order, or otherwise interact with our services.

By using our website, you agree to the practices described in this Privacy Policy.

1. Information We Collect

We may collect information that you voluntarily provide to us, including:

  • Name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order details

  • Customer support communications

We may also automatically collect certain technical information when you visit our website, including:

  • IP address

  • Browser type and version

  • Device information

  • Operating system

  • Website usage and browsing activity

  • Referral URLs and pages visited

2. How We Use Your Information

We use the information we collect to:

  • Process and fulfill orders

  • Deliver products and services

  • Manage returns, exchanges, and refunds

  • Respond to customer inquiries and support requests

  • Improve website functionality and user experience

  • Send order confirmations and shipping updates

  • Provide promotional offers and marketing communications where permitted by law

  • Prevent fraudulent transactions and unauthorized activities

  • Comply with legal and regulatory obligations

3. Payment Information

For online purchases, payments may be processed through secure third-party payment service providers. We do not store or have access to your complete credit card, debit card, UPI PIN, CVV, net banking credentials, or other sensitive payment information. Such information is handled directly by the payment provider in accordance with its privacy and security practices.

4. Cookies

Cookies are small files stored on your device that help improve your browsing experience.

We may use cookies and similar technologies to:

  • Remember your preferences

  • Maintain shopping cart functionality

  • Analyze website traffic and performance

  • Improve user experience

  • Deliver relevant content and promotions

Most web browsers automatically accept cookies. You may choose to disable cookies through your browser settings, although some features of the website may not function properly.

5. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

We may share information with trusted third-party service providers when necessary to operate our business, including:

  • Payment processing providers

  • Shipping and logistics partners

  • Website hosting providers

  • Analytics providers

  • Customer support and communication service providers

These parties are required to use your information only for the purposes for which it is provided.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect personal information from unauthorized access, disclosure, alteration, or destruction.

While we strive to protect your information, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information only for as long as necessary to:

  • Fulfill orders and provide services

  • Maintain business records

  • Resolve disputes

  • Comply with legal obligations

Information that is no longer required will be securely deleted or anonymized where appropriate.

8. Marketing Communications

If you choose to subscribe to our marketing communications, we may send updates regarding products, promotions, offers, and other information.

You may opt out of receiving promotional communications at any time by following the unsubscribe instructions included in the communication or by contacting us directly.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, policies, or content of such websites. We encourage users to review the privacy policies of any external websites they visit.

10. Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If we become aware that information has been collected from a child, we will take reasonable steps to delete it.

11. Your Rights

Subject to applicable laws, you may have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of personal information where legally permissible

  • Withdraw consent for marketing communications

  • Raise concerns regarding the processing of your personal information

Requests regarding your personal information may be submitted using the contact information available on our website.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality. Any updates will be posted on this page with a revised "Last Updated" date.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us using the contact information provided on our website.